Customer Support & Help Centre

Your Partner on Your Wellness Journey

Welcome to the Orgobits Help Centre. We are more than just a retailer; we are your dedicated partner in navigating the world of organic beauty and wellness. Our team is here to provide you with the support, information, and assistance you need to make confident and informed choices on your path to natural well-being.

How to Reach Our Support Team

For a timely and effective response, please use the appropriate channel for your query.

• For All Customer Inquiries: (Order support, product questions, returns, shipping updates)

• Email: support@orgobits.com

• (This is our most efficient channel for detailed queries, ensuring we have all your information on record.)

• For Urgent Order Modifications: (e.g., changing a shipping address immediately after placing an order)

• Phone: +91 6374 146 665

• For Business, Partnership, or Media Inquiries:

• Email: partners@orgobits.com

Our Service Promise to You

We are committed to providing you with reliable and timely support.

• Operating Hours: Our support team is available Monday - Friday, from 10:00 AM to 6:00 PM IST (excluding public holidays).

• Response Time: We promise to respond to all email inquiries within 24 business hours.

Our Scope of Support: What We Can Help You With

As a curated multi-brand retailer, we are equipped to handle a wide range of questions to ensure your experience is seamless.

Order & Account Assistance

• Tracking your shipment status

• Resolving issues with payment or checkout

• Modifying or cancelling a recent order (within our policy limits)

• Helping you manage your Orgobits account details

Product Information & Guidance

We offer expert support for every product in our sanctuary:

• For Orgobits-Branded Products: We have deep, first-hand knowledge of our formulations, ingredient sourcing, and usage. Ask us anything!

• For Our Curated Partner Brands: We provide comprehensive information shared by the manufacturer, including full ingredient lists and usage guidelines, to help you make the right choice.

Resolving Issues (Damaged, Incorrect, or Missing Items)

We are your single point of contact for resolving any issues with your order. If you receive a damaged or incorrect item, please refer to our Return & Refund Policy and contact us immediately so we can make it right.

We're Here for You

Your trust and satisfaction are paramount. Please do not hesitate to reach out with any questions or concerns. The Orgobits team is always happy to help.