Privacy Policy

Last Updated: 3-08-2025

Your privacy is a sacred trust at Orgobits.com ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are deeply committed to being transparent about our practices and protecting the data you share with us on your wellness journey.

This policy is designed to comply with India’s Digital Personal Data Protection Act (DPDPA) and other applicable privacy laws.

1. The Information We Collect

To provide you with a seamless shopping experience, we collect certain personal information.

• Personal Identification Information: Your name, email address, phone number, and shipping address when you create an account or place an order.

• Order Information: Details of the products you purchase, including your order history. This helps us understand your preferences and improve our offerings.

• Payment Information: Your billing address and payment method details. Please note: Your full credit/debit card details are processed by our secure, third-party payment gateways (like Razorpay, Stripe, etc.). We do not store your full card information on our servers.

• Technical Data: Your IP address, browser type, and device information. This helps us improve website functionality and security.

2. How We Use Your Information

We use the information we collect for specific, legitimate purposes:

• To Fulfill Your Orders: To process your payments, dispatch your products, and manage delivery.

• To Communicate With You: To send you order confirmations, shipping updates, and respond to your customer service inquiries.

• To Enhance Your Experience: To personalize your shopping experience and recommend products you might like.

• For Marketing (With Your Consent): To send you newsletters and promotional offers via email, only if you have explicitly opted in to receive them.

• For Security: To prevent fraudulent transactions and protect the integrity of our website.

3. How We Share Your Information

We do not sell your personal data. Period.

We only share your information with trusted third-party partners who help us operate our business. These include:

• Shipping & Logistics Partners: (e.g., Delhivery, Blue Dart) to deliver your orders to your doorstep.

• Payment Processors: To securely process your payments.

• Marketing & Email Platforms: (e.g., Mailchimp) to send you newsletters that you have consented to receive.

These partners are contractually obligated to keep your information confidential and are prohibited from using it for any other purpose.

4. Data Security & Retention

We implement robust security measures to maintain the safety of your personal information. Your data is stored on secure servers and is only accessible by a limited number of authorized personnel who are required to keep the information confidential. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights & Choices

You are in control of your personal data. You have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.

• Correct Your Information: Update or correct any inaccuracies in your personal data.

• Withdraw Consent: Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

• Request Deletion: Request the erasure of your personal data, subject to legal and contractual restrictions.

To exercise any of these rights, please contact our support team.

6. Use of Cookies

Our website uses "cookies"—small files stored on your browser—to enhance your experience. Cookies help us remember items in your shopping cart and understand your preferences. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us About Your Privacy

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@orgobits.com